Shipping policy

Shipping Policy



At GAIA.be, we are committed to providing you with a pleasant shopping experience and reliable delivery. Here are the details of our shipping policy:



1. Processing Times

• All orders are processed within 1 to 3 business days after receipt of your payment.

• Orders placed on weekends or holidays will be processed on the next business day.



2. Shipping Methods and Estimated Delivery Times



We offer several shipping options to suit your needs:



Shipping Method Estimated Delivery Time

Standard (Belgium) 2-5 business days

Express (Belgium) 1-2 business days

International (EU) 5-10 business days



Note: The times indicated are estimates and may vary depending on circumstances, including delays related to the carrier or customs.



3. Delivery Areas

• We currently ship to:

• Belgium

• The European Union

• Upon request, to other regions (contact us at webshop@gaia.be for more information).



4. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number.

• You can track your package directly via the carrier's website.



5. Delivery Problems



If you encounter any problems with your delivery (lost, damaged, or delayed package), please contact us immediately at webshop@gaia.be. We will do our best to resolve the situation.



6. Restrictions

• Certain specific products may be subject to shipping restrictions (fragile, dangerous, or perishable items). This information will be indicated on the relevant product page.



7. Returns and Refunds



For details on returns, please see our Return Policy here: [LINK TO RETURN POLICY].



If you have any further questions about our shipping services, please do not hesitate to contact us:



GAIA.be

Rue du Houblon 43,

1000 Brussels, Belgium

Phone: +32 (0)2 245 29 50

Email: webshop@gaia.be